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Airphil cancels flights from Clark and re-routes to Manila for March 2013 onwards

2/13/2013

airphil cancelled clark flights

Last October 2012, I've booked and purchased a March 2013 Clark-Puerto Prinsesa roundtrip ticket for three passengers from Airphil Express. Last week, a friend decided to go with us so I checked Airphil's website to book for one more passenger. And to my dismay, it says that there are no scheduled Clark-Puerto Prinsesa flights for my chosen dates. What the hell?

I remained calm and checked for other dates but there was really none. So what happened to the flights I've booked 4 months ago? I don't want to panic so I tried to check what's going on. I asked Airphil (via twitter) why flights from Clark-Puerto Prinsesa aren't available on the web for March 2013 onwards. After a few minutes, I've received a direct message from Airphil (still via twitter) stating that Clark-Puerto Prinsesa flights are cancelled from Feb22 until further notice, and that our flights have been re-routed to Manila instead of Clark.

They apologized and offered free rebooking and full refund of our tickets. I was really frustrated and disappointed that time, but still kept my cool. Refund or re-scheduling to other dates wouldn't be a good option as it would ruin our planned vacation. The best option would just be re-routing. I called their customer service hotline to check the available Manila-Puerto Prinsesa flights for our original travel dates and re-booked it for free. Good thing that seats are still available for our preferred time and date.

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